Temporary Restrictions to Teachers’ Pensions Support during Portal Downtime
We wanted to notify our customer to advise you of an upcoming Teachers' Pensions system transition that is expected to impact employers and payroll providers nationwide.
Between 21st October and 2nd November 2026, the Teachers' Pensions employer portal will be unavailable while administration services migrate to a new platform. During this period, we will be unable to access employer or member pension records, submit web forms, upload contribution returns, or complete any transactions that require access to the portal.
As a result, our ability to investigate and respond to certain pension-related enquiries will be limited, and some requests may be delayed until services resume.
We will continue to support and respond to enquiries where possible; however, cases requiring access to the Teachers' Pensions portal may need to remain on hold until the system becomes available again.
We apologise for any inconvenience and thank you for your patience during this period of transition.